Privacy policy

Elevated State LLC, doing business as Acorn & Oak (“we,” “us,” or “our”), operates Acorn & Oak in Santa Barbara, California. This policy explains how we handle personal information collected through our website, online booking and inquiry services, and related communications.

Information we collect

• Bookings: your name, email address, phone number when provided, appointment details, sauna preference, guest selections, purchases and waiver acknowledgments.
• Event inquiries: your name, email address, phone number, preferred date and time, venue, group size, occasion, how you heard about us, and any requests or notes you provide.
• Choices: optional email-marketing permission and related consent records.
• Communications: information you choose to share when you call, text, email or otherwise contact us.
• Payments: payment and billing information handled through our payment service providers, along with transaction records associated with your purchase.
• Website use: technical and usage information collected through our website providers, such as IP address, browser and device information, pages visited, referral information and interactions with the site.

Please avoid including unnecessary sensitive information in general inquiry forms or messages.

How we use information

We use information to arrange and manage visits, respond to questions, plan events, process transactions, manage passes and memberships, send booking confirmations and related follow-up communications, maintain waiver and business records, and understand how our website is used. We also use information as needed to protect our services, resolve disputes and meet legal obligations.

When you choose an optional email-marketing checkbox, we may use your email address to send Acorn & Oak news, events and offers. Marketing permission is optional and separate from booking confirmations, receipts and other service messages. You can withdraw permission by contacting info@acornandoaksb.com or using the unsubscribe link in a marketing email. A booking, waiver or inquiry alone is not permission to send marketing emails. This optional consent is for email, not promotional texts.

Providers and disclosures

We use Squarespace to host our website and Acuity Scheduling for online appointments. Netlify supports our event-inquiry and guest forms, Sunday prepayment service, and staff record systems. Square and PayPal support payments, and Google Workspace supports business communications. Google reCAPTCHA helps protect applicable forms from spam. Staff and service providers may access information as needed to carry out their work for Acorn & Oak.

Our providers describe their own processing in their privacy policies, including the Squarespace and Acuity privacy policy and Netlify privacy policy. Those policies complement this policy; they do not replace our explanation of how we use your information.

We may disclose information when required by law or when reasonably necessary to protect rights, address fraud or resolve a dispute.

We do not share customer contact lists with event partners for marketing or upload customer lists to advertising platforms. This is separate from the information our service providers handle to operate our website, bookings, payments and inquiries.

Cookies and website analytics

Our Squarespace website uses cookies and similar technologies for website operation and analytics. You can manage cookies through your browser settings. Blocking cookies may affect some website or booking functions. When you follow links to booking, inquiry, social media or map services, those providers may collect information under their own policies.

Browser privacy signals: our custom marketing-measurement code does not send its page and interaction events when it detects Global Privacy Control, Do Not Track, or a declined Squarespace analytics-cookie choice. This applies to our custom measurement code. Other providers handle browser signals under their own policies and settings. Necessary booking, payment, form and security services may still process information.

Collection across websites: third-party services you use through our website may collect information about your activities over time and across other websites, subject to their own policies and your settings. We do not upload customer contact lists for advertising.

Your information and choices

To ask about personal information we hold, request a correction or request deletion, contact us using the details below. We may need to verify your identity before acting. We will assess requests under applicable law and explain when we need to retain information for transaction records, legal obligations or the protection of legal rights.

You can contact us about your communication preferences. Appointment notices and other service-related messages may be necessary to manage a booking.

Retention and security

We retain information for the purposes described in this policy, including managing your relationship with us, maintaining necessary business and waiver records, meeting legal obligations and resolving disputes. Retention depends on the type of information and the reason it is held.

We use reasonable safeguards appropriate to the information and services involved. No method of transmission or storage is completely secure.

Changes to this policy

We will post updates on this page and revise the effective date. For material changes, we will also provide a prominent website notice or contact affected customers directly when appropriate or required by law.

Contact us

Elevated State LLC DBA Acorn & Oak
4410 Hollister Ave. #A
Santa Barbara, CA 93110

Email info@acornandoaksb.com, or call or text 805-637-1909 and let us know your request concerns privacy. Please do not send payment-card details or identity documents by text.